The Yao Vase

At Selara Studio, we are committed to ensuring a smooth and reliable shipping experience. Below, you’ll find important details about our shipping process, delivery times, and responsibilities. 1. Shipping Methods & Delivery Times We primarily ship using The Courier Guy, offering the following delivery options: Standard Delivery: Estimated 3-5 business days after dispatch. Express Courier: Estimated 1-3 business days after dispatch. Processing times may vary based on order volume, but we strive to ship all orders as quickly as possible. 2. Shipping Rates Shipping costs are calculated at checkout based on your location and selected delivery method. 3. Order Processing & Dispatch Orders are typically processed within 2-3 business days. You will receive a confirmation email with tracking details once your order has been dispatched. We do not process or ship orders on weekends or public holidays. 4. Delivery & Liability Selara Studio is not responsible for shipping delays caused by the courier service or external factors such as weather, holidays, or strikes. Ensure that your shipping address is correct at checkout. We are not liable for orders shipped to incorrect addresses provided by the customer. If a package is marked as delivered but not received, we recommend checking with neighbors or your local courier office. We are unable to refund or replace orders that have been marked as successfully delivered by the courier. 5. Lost, Stolen, or Damaged Packages If your package is lost or arrives damaged, please contact us within 48 hours of delivery with photos of the damage, and we will assess the issue on a case-by-case basis. We are not responsible for stolen packages once they have been marked as delivered. 6. International Shipping At this time, we primarily ship within [your country]. For international orders, please contact us to discuss shipping options and availability.